TERMS & CONDITIONS
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PRIVACY POLICY
Any information or materials provided as information about INSIDE OUT ACTIVE RECOVERY PTY LTD’s business, community, and people INSIDE OUT ACTIVE RECOVERY PTY LTD and its directors, agents, employees and affiliates assume no responsibility or liability for any consequence resulting directly or indirectly from any action or inaction you take based on the information found.
Any information provided for promotional or informational purposes only and is not to be relied upon as a professional opinion. By using any materials produced by the above, you accept and agree that following and using any information or recommendation provided is at your own risk.
TERMS & CONDITIONS
Please read the following carefully. Your access to and use of any materials or information is subject to legally binding terms and conditions which you accept and agree to by accessing the materials or information. The following terms and conditions (“Terms and Conditions”) form a binding agreement (this “Agreement”) between you and Inside Out Active Recovery, a Proprietary Limited Company operating out of the State of Queensland, Australia (“INSIDE OUT ACTIVE RECOVERY PTY LTD ”). INSIDE OUT ACTIVE RECOVERY PTY LTD may modify, amend, supplement and replace these Terms and Conditions at any time without providing you with advance notice. Your continued use of the materials or information after any change means you have accepted the changed Terms and Conditions. Copyright. All materials created by INSIDE OUT ACTIVE RECOVERY PTY LTD on the Materials or information are protected by Australian copyright laws as original works (including the Copyright Act 1968). The absence of a registered copyright symbol does not mean that such materials are not protected as belonging to INSIDE OUT ACTIVE RECOVERY PTY LTD. Links to Third Party Websites or information. Inside Out materials or information may contain links to third party websites or information. All such linked materials or information and websites are not under the control of INSIDE OUT ACTIVE RECOVERY PTY LTD and INSIDE OUT ACTIVE RECOVERY PTY LTD is not responsible for the content contained in any linked websites or information nor for any losses or damages you may incur as a result of the use of any third party websites or information. INSIDE OUT ACTIVE RECOVERY PTY LTD accepts no liability for any errors or omissions contained in third party websites or information. These links are provided to improve your use of Inside Out Materials or information, enable you to connect with INSIDE OUT ACTIVE RECOVERY PTY LTD on various platforms, help INSIDE OUT ACTIVE RECOVERY PTY LTD offer the easiest services for you and conduct transactions. Use License. If INSIDE OUT ACTIVE RECOVERY PTY LTD Materials or information which you can download, permission is granted to download copies of the materials for personal, non-commercial viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: 1.modify or copy the materials; 2.use the materials for any commercial purpose or for any public display (commercial or non-commercial); 3.transfer the materials to another person or “mirror” the materials. This license shall automatically terminate if you violate any of these restrictions and may be terminated by INSIDE OUT ACTIVE RECOVERY PTY LTD at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession, whether in electronic or printed format. Disclaimer. Our goal is to share information in an informative, open, and honest way. That being said, any information and services provided on or through materials or information is for informational and educational purposes only. What we share is the opinion and perspective of INSIDE OUT ACTIVE RECOVERY PTY LTD. The information and education is not intended or implied to supplement or replace professional advice. Before taking any action, please make sure you consult with a professional. No Guarantees. We make no guarantees about any particular results or benefits that you’ll get from our materials or information, our products or services. We endeavour to give you the tools to succeed, but we make no guarantees. We make no promises regarding results and make no guarantees whatsoever. Materials or information Terms of Use Modifications. INSIDE OUT ACTIVE RECOVERY PTY LTD may revise these Terms and Conditions for its Materials or information at any time without notice. By continuing to use the Materials or information after INSIDE OUT ACTIVE RECOVERY PTY LTD modifies this Agreement, you are agreeing to be bound by the updated version of this Agreement. Limitation of Liability. In no event shall INSIDE OUT ACTIVE RECOVERY PTY LTD or its affiliates be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to view or use the materials or content on the Materials or information, even if INSIDE OUT ACTIVE RECOVERY PTY LTD has been notified orally or in writing of the possibility of such damage. Choice of Laws and Venue. The parties agree to irrevocably submit all claims relating to INSIDE OUT ACTIVE RECOVERY PTY LTD ’s Materials or information to the exclusive jurisdiction of the courts of the State of Queensland, Australia without regard to its conflict of law provisions. Indemnity. As a condition of your use of this Materials or information, you indemnify INSIDE OUT ACTIVE RECOVERY PTY LTD and its directors and affiliates from and against any and all liabilities, expenses (including legal fees) and damages arising out of claims resulting or arising from your use of this Materials or information. Entire Agreement. These Terms and Conditions and any other legal notices, policies and guidelines of INSIDE OUT ACTIVE RECOVERY PTY LTD linked to these Terms and Conditions or contained on this Materials or information constitute the entire agreement between you and INSIDE OUT ACTIVE RECOVERY PTY LTD relating to your use of this Materials or information and supersede any prior understandings or agreements (whether oral or written), claims, representations, and understandings of the parties regarding such subject matter. This Agreement may not be amended or modified except by INSIDE OUT ACTIVE RECOVERY PTY LTD. If for any reason a court of competent jurisdiction finds any provision or portion of these Terms and Conditions to be unenforceable, that portion or provision shall be enforced to the maximum extent permissible so as to effectuate the intent of the parties as reflected by that provision, and the remainder of these Terms and Conditions shall continue in full force and effect. Failure by INSIDE OUT ACTIVE RECOVERY PTY LTD to enforce or exercise any provision of these Terms and Conditions shall not constitute a waiver of that right. Paragraph headings are for reference only. If you have any queries or complaints about our terms and conditions, please contact us at: Post: Unit 8, 3-5 Hinkler Crt, Brendale QLD 4500, Australia Email: admin@active-recovery.com.au
PRIVACY POLICY
Inside Out Active Recovery Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au What is Personal Information and why do we collect it? Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers. This Personal Information is obtained in many ways including interviews, correspondence, by telephone, by email, via our website, from media and publications, from other publicly available sources, and from third parties. We don’t guarantee website links or policy of authorised third parties. We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it. Sensitive Information Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Sensitive information will be used by us only: •For the primary purpose for which it was obtained •For a secondary purpose that is directly related to the primary purpose •With your consent; or where required or authorised by law. Third Parties Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party. Disclosure of Personal Information Your Personal Information may be disclosed in a number of circumstances including the following: •Third parties where you consent to the use or disclosure; and •Where required or authorised by law. Security of Personal Information Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years. Access to your Personal Information You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. Inside Out Active Recovery Pty Ltd will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information. Maintaining the Quality of your Personal Information It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you. Policy Updates This Policy may change from time to time and is available on our website. Privacy Policy Complaints and Enquiries If you have any queries or complaints about our Privacy Policy please contact us at: Post: Unit 8, 3-5 Hinkler Crt, Brendale QLD 4500, Australia Email: admin@active-recovery.com.au
MEMBERSHIP POLICY
This Weekly Membership Policy (“Agreement”) is entered into by and between Inside Out Active Recovery (“Center”) and the member (“Member”) whose name and contact information is provided on the membership application form (“Membership Form”) and is effective upon the Member's agreement on the electronic membership screen. Membership: The Center shall provide the Member with access to a range of health and wellbeing therapies, as detailed on the Center's website or as may be otherwise provided to the Member from time to time. The Member may attend the Center as frequently as the membership terms state, making it a flexible option for individuals with busy schedules. Payment: The Member shall pay a weekly fee to maintain their membership. The weekly fee covers access to the Center's facilities and services during the week. The fee must be paid in advance to ensure continuous access to the Center's services. Payments can be made using a credit card, or other forms of electronic payment. Cancellation Policy: The Member may cancel their membership at any time after the minimum 2-month membership term by providing a minimum of two weeks' notice before their next billing cycle. The Center may request supporting documentation from the Member's healthcare provider to verify a medical condition. If the Member decides to cancel their membership due to a medical condition, they may be exempt from the two-week notice requirement. Membership Suspension: The Member may suspend their membership for up to four weeks per calendar year. To suspend their membership, Members must provide at least two weeks' notice before their next billing cycle. Members may choose to suspend their membership for personal or medical reasons, such as travel, illness, or injury. The Center will not charge a fee for suspending a membership, and Members can reactivate their membership at any time. Late Payments: Members who fail to make timely payments may have their membership revoked. If a member's membership is revoked, they will not be able to access the Center's facilities or services until they have paid any outstanding fees. Members who have outstanding fees will receive a notice reminding them to make payment. If payment is not received within a reasonable time, the Center may terminate the membership. Termination of Membership: The Center reserves the right to terminate a Member's membership at any time for any reason. This includes but is not limited to violations of the Center's code of conduct or policies, disruptive behavior, or any other actions deemed to be detrimental to the Center or its members. In the event of termination, the Member will receive a prorated refund for any unused portion of their membership fees. Governing Law: This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction in which the Center is located. Use of Facilities and Appointment Booking: Appointment Duration Limit: Members are entitled to book one or multiple appointments per day, provided the total duration does not exceed 90 minutes. This approach allows members the flexibility to schedule their recovery sessions according to their daily needs while ensuring that the collective access rights of our entire membership base are respected. This limit is designed to balance individual recovery needs with the collective access rights of our entire membership base. Booking Courtesy: Members are requested to honor their booked appointment durations and vacate the facilities promptly at the end of their allotted time to accommodate subsequent appointments. Exceeding the maximum daily use limit may result in booking privileges being reviewed and potentially adjusted by the Center to ensure fair access for all Members. Amendments: The Center reserves the right to amend this Agreement at any time, from time to time, without notice, to introduce and enforce limits on the use of its facilities and services, including but not limited to, appointment durations, to ensure the wellness and satisfaction of all its Members. Severability: If any provision of this Agreement is held to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not be affected or impaired. Entire Agreement: This Agreement, including the detailed terms of use for the Center's facilities and appointment booking limits as outlined above, constitutes the entire understanding between the Center and the Member. It supersedes all prior and contemporaneous agreements and understandings, whether written or oral, relating to the subject matter of this Agreement.