Membership Terms

Inside Out Active Recovery Pty Ltd,

Unit 8/3 Hinkler Court, Brendale QLD 4500.

Last updated: 11 September 2026

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1. What these terms cover

These terms apply to all memberships purchased on or after the date shown above.

If you joined before that date, your existing membership terms continue to apply until we give you written notice of a change and a reasonable period to consider it. Nothing here changes the price, billing date or conditions of a membership you already hold.

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2. Memberships and rates

All rates are in Australian dollars and include GST. All memberships are billed weekly.

• Core, $49 per week. Off peak access only, Monday to Friday until 3pm. No minimum term.

• Perform, $79 per week. Access at all hours to all modalities. No minimum term.

• Perform on a 6 month term, $69 per week. Access at all hours to all modalities. Six month commitment, and an early exit charge applies if you leave before it ends.

• Perform on a 12 month term, $59 per week. Access at all hours to all modalities. Twelve month commitment, and an early exit charge applies if you leave before it ends.

• Plus Pack add-on, $20 per week. Towel hire, one buddy pass per week and one cryotherapy session per month. Runs alongside your membership and ends when your membership ends.

"No lock-in" and "no commitment" mean there is no minimum term. The 30 days notice period in clause 6 still applies.

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3. Billing

Membership fees are charged weekly in advance by direct debit from the card or account you nominate. Billing is handled by our payment provider, Stripe. Your first payment is taken when you join and sets your weekly billing day for as long as you remain a member.

You are responsible for keeping your payment details current. You can update them at any time by contacting us.

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4. Cooling off

You may cancel your membership within 48 hours of signing your membership agreement. Tell us in writing at admin@active-recovery.com.au within that 48 hours.

We will refund what you have paid within 14 days, less a reasonable charge for any services you have already used.

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5. Changes to fees

We may change membership fees. If we do, we will give you at least 30 days written notice before the new fee applies to you. If you do not want to continue at the new fee you may cancel under clause 6, and the two notice periods run at the same time, so a fee increase never traps you into paying it.

Members on a 6 or 12 month term keep their term rate for the length of that term.

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6. Cancelling your membership

To cancel, email admin@active-recovery.com.au. We do not accept cancellations by phone, in person, through social media or through the booking system, because we need a dated written record for both of us.

Your cancellation takes effect 30 days after we receive your email. Your membership stays active and your weekly payments continue during those 30 days, which is four further weekly payments. You keep full access for the whole notice period.

We will confirm your cancellation in writing within two business days. If you do not receive that confirmation, assume we have not received your notice and contact us.

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7. Leaving a 6 or 12 month term early

The $69 and $59 rates are discounted because you commit to a term. The $79 rate is available with no commitment.

If you cancel before your term ends, you pay an early exit charge equal to the discount you have already received. That is the difference between your term rate and the $79 no-commitment rate, for every week you were a member.

• On the 6 month term at $69 per week, the discount is $10 per week. If you leave after 13 weeks, the early exit charge is 13 x $10, which is $130.

• On the 12 month term at $59 per week, the discount is $20 per week. If you leave after 26 weeks, the early exit charge is 26 x $20, which is $520.

The charge is calculated at the end of your 30 day notice period and is payable then. It is capped at the discount you have actually received and can never exceed it.

You do not pay an early exit charge if you cancel within the cooling off period in clause 4, if you cancel under clause 12 for permanent illness or injury, if we breach these terms, or if you complete your full term.

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8. Pausing your membership

You may pause your membership for up to 12 weeks in any 12 month period at no charge, with 2 weeks written notice to admin@active-recovery.com.au.

No fees are charged while you are paused and you have no access to the facility. A pause does not count towards a 6 or 12 month term, so your term end date moves out by the length of the pause.

Longer pauses may be available at our discretion. Ask us.

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9. Failed payments

If a weekly payment fails, our payment provider will automatically retry it over the following two weeks and we will email you each time.

If your account is still unpaid 14 days after the first failed payment, we may suspend your access to the facility until the balance is cleared. We will email you before we do this.

If your account is still unpaid 30 days after the first failed payment, we may cancel your membership. Cancelling does not clear what you owe. Any unpaid weekly fees up to the date of cancellation, and any early exit charge under clause 7, remain payable.

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10. Recovering unpaid amounts

If your account remains unpaid we may refer the debt to a third party for collection, or take action to recover it, and you agree that we may disclose your name, contact details and account history to a collection agent for that purpose.

We will always contact you directly first and give you a fair opportunity to pay or to arrange a payment plan. Any collection activity will comply with the ACCC and ASIC Debt Collection Guideline.

You may be liable for reasonable costs we actually incur in recovering an unpaid amount.

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11. Your access and conduct

Membership is personal to you and cannot be shared or transferred. Buddy passes under the Plus Pack are the exception, and must be used while you are present.

We may suspend or cancel a membership immediately, without notice, for behaviour that puts our staff, our members or our equipment at risk.

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12. Illness and injury

If a medical practitioner certifies that you are permanently unable to use the facility, you may cancel immediately with no notice period and no early exit charge. Send the certificate to admin@active-recovery.com.au.

For temporary illness or injury, use the pause in clause 8.

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13. Your rights under Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law, including the consumer guarantees. Where these terms conflict with those rights, those rights prevail.

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14. Contact us

Email: admin@active-recovery.com.au

Phone: 07 3293 2837

Unit 8/3 Hinkler Court, Brendale QLD 4500