Terms of Service and Privacy Policy

Inside Out Active Recovery Pty Ltd
ABN 52 653 432 243
Trading as Inside Out Active Recovery
Unit 8/3 Hinkler Court, Brendale QLD 4500

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Last updated: 24 September 2026

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Please read these terms before booking, purchasing or using our services. They are designed to explain your rights and responsibilities in plain language. Nothing in these terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, including your rights under the Australian Consumer Law.

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Part A: Terms of Service

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1. When these terms apply

These terms apply to our website, facility, casual passes, trials, group bookings, memberships, add-ons, gift cards and every recovery service or item of equipment we provide. By making a booking, purchasing a product or service, signing a waiver or using our facility, you agree to these terms and any additional conditions clearly shown to you before purchase.

If a written quote, promotion or group-booking agreement contains a specific condition that differs from these general terms, the specific condition applies to that booking. Existing membership terms continue until we give reasonable written notice of any permitted change.

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2. Prices, bookings and payment

Prices are in Australian dollars and include GST unless stated otherwise. Payment is required through the payment method shown at checkout. Payments may be processed by Stripe, Wix or Acuity Scheduling. You authorise the applicable provider to process charges and any refunds in line with these terms.

A booking is confirmed when you receive confirmation from us or our booking system. Please check your confirmation and tell us promptly if anything is incorrect. Bookings are personal and cannot be shared unless we agree otherwise or the product is expressly transferable.

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3. Casual bookings, cancellations and no-shows

• More than 2 hours before your booking: you may choose a full refund or reschedule.

• Within 2 hours of your booking: no refund is available. You may reschedule, subject to availability.

• No-show: no refund is available. You may reschedule the missed service, subject to availability.

• If we cancel: you may choose a full refund or reschedule.

To cancel or reschedule, use the link in your booking confirmation or contact us as soon as possible. Approved refunds are returned to the original payment method. Bank processing times are outside our control.

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4. Late arrivals

If you arrive late, your session may need to finish at the original end time so the next booking is not affected. We may shorten, modify or reschedule a session where there is not enough time to provide it safely. A late arrival does not automatically entitle you to a refund.

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5. Membership plans and rates

Membership fees are billed weekly in advance. Current advertised plans include:

• Core, $49 per week: off-peak access, Monday to Friday until 3pm, with no minimum term.

• Perform, $79 per week: all-hours access to included modalities, with no minimum term.

• Perform 6 month term, $69 per week: all-hours access to included modalities, with a six-month commitment.

• Perform 12 month term, $59 per week: all-hours access to included modalities, with a twelve-month commitment.

• Plus Pack, $20 per week: an optional add-on that includes towel hire, one buddy pass per week and one cryotherapy session per month. It runs alongside the main membership and ends when the main membership ends.

“No commitment” and “no lock-in” mean there is no minimum term. The 30-day cancellation notice in clause 9 still applies. Included services, access times and plan prices are those shown and accepted at sign-up.

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6. Membership billing

Your first payment is taken when you join and sets your weekly billing day. You authorise Stripe to charge the card or account you nominate each week. You are responsible for keeping your payment details current.

If a payment fails, our payment provider may retry it and we may contact you. We may suspend access after an amount has remained unpaid for 14 days and may cancel the membership after 30 days. Cancellation does not remove amounts already owed. We will contact you and give you a reasonable opportunity to pay or arrange a payment plan before referring a debt for collection. You may be responsible for reasonable recovery costs we actually incur, where permitted by law.

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7. Membership cooling-off period

You may cancel a new membership within 48 hours of signing your membership agreement. Email admin@active-recovery.com.au within that period. We will refund amounts paid within 14 days, less a reasonable amount for services already supplied, unless the law requires otherwise.

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8. Membership pauses

You may pause a membership for up to 12 weeks in any 12-month period at no charge by giving at least two weeks written notice to admin@active-recovery.com.au. No membership fee is charged and no access is provided while paused. A pause does not count towards a fixed term, so the term end date moves by the length of the pause. Longer or shorter-notice pauses may be approved at our discretion.

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9. Cancelling a membership

All memberships require 30 days written notice to cancel, including no-commitment, six-month and twelve-month plans. Email admin@active-recovery.com.au. We require email so both parties have a dated record. Your membership remains active and normal weekly fees continue during the notice period. You retain access during that period.

We will confirm your cancellation in writing. If you do not receive confirmation within two business days, please contact us because we may not have received your request.

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10. Leaving a discounted fixed-term membership early

You may leave a six-month or twelve-month membership before the term ends. In addition to the 30-day notice period, you must repay the discount you received while on the fixed-term rate.

The early-exit adjustment is calculated as: (the no-commitment weekly price accepted when you joined minus your discounted weekly price) multiplied by the number of weeks your membership was active at the discounted rate.

• For a $69 plan compared with a $79 no-commitment plan, the adjustment is $10 for each discounted week.

• For a $59 plan compared with a $79 no-commitment plan, the adjustment is $20 for each discounted week.

The adjustment is calculated at the end of the notice period and cannot exceed the discount you actually received. It does not apply if you complete the term, cancel during the cooling-off period, cancel because a medical practitioner certifies that you are permanently unable to use the facility, cancel because we materially breach these terms, or where the law does not permit it.

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11. Fee and service changes

We may make reasonable changes to operating hours, equipment, services or fees. We will give at least 30 days written notice before a membership fee increase applies. A fixed-term member keeps the agreed term rate for that term unless the member agrees otherwise. If a material change substantially reduces what you purchased, contact us so we can provide an appropriate remedy in line with the Australian Consumer Law.

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12. Minimum age and supervision

The minimum age to use our recovery services is 13. A person under 14 must have a parent or guardian present throughout the recovery session. A person aged 16 or younger must have a waiver signed by a parent or legal guardian before using the facility. We may require proof of age or guardianship.

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13. Health screening and your responsibilities

Our services are general wellness and recovery services. They are not medical care, diagnosis or a substitute for advice from a qualified health professional. Results differ between people and we do not guarantee a particular outcome.

You must give accurate health information, follow staff instructions, use equipment only as directed and stop immediately if you feel unwell, dizzy, faint, numb, short of breath, in unusual pain or otherwise unsafe. Tell staff immediately.

Before using our services, seek medical advice if you are pregnant, have a heart or circulation condition, uncontrolled blood pressure, a neurological condition, reduced temperature sensation, an acute injury, an infection, an implanted medical device, a history of fainting or seizures, or any condition or medication that may affect your response to heat, cold, pressure or exercise. We may refuse or modify a service if we reasonably believe it is unsafe.

Do not use the facility while affected by alcohol, recreational drugs or any medication that makes use unsafe. Keep hydrated, observe hygiene rules and wear suitable clothing and footwear.

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14. Important risks

Physical recovery services involve inherent risks. These can include discomfort, soreness, dizziness, fainting, dehydration, blood-pressure changes, aggravation of an existing condition, slips, falls and physical injury.

• Infrared sauna and hot magnesium spa: heat stress, dehydration, dizziness, fainting, skin irritation and burns.

• Cold plunge and cryotherapy: cold shock, rapid breathing, blood-pressure changes, numbness, skin injury, cold injury and aggravation of heart or circulation conditions.

• Compression boots: pressure, discomfort, numbness and circulation-related complications.

• Massage guns and stretching equipment: soreness, bruising, strains and aggravation of an injury if used incorrectly.

• Wet areas: slips and falls.

You are responsible for deciding whether a service is suitable for you and for disclosing information that may affect safe participation. Staff guidance reduces risk but cannot remove every risk.

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15. Facility conduct and access

Treat staff, other clients, the premises and equipment respectfully. Follow safety, hygiene, time-limit and staff directions. Memberships and member booking links are personal and must not be shared. Plus Pack buddy passes are the stated exception and must be used in accordance with the offer.

We may refuse entry, end a session or suspend access where reasonably necessary for safety, serious misconduct, non-payment or material breach of these terms. Where appropriate, we will explain the reason and provide a fair opportunity to respond.

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16. Availability, closures and interruptions

Equipment and services may be unavailable because of maintenance, breakdown, staff absence, safety concerns, emergencies or events outside our reasonable control. We will take reasonable steps to minimise disruption and provide a suitable reschedule, credit or refund where required by the Australian Consumer Law.

17. Gift cards

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Gift cards are valid for at least three years from the date of supply unless a longer period is shown. The expiry date will be displayed on or supplied with the gift card as required by law. A gift card may be used by any person who has the valid code and is transferable until redeemed.

Gift cards cannot be exchanged for cash and are not refundable for change of mind. This does not limit any right to a refund or other remedy under the Australian Consumer Law. The holder is responsible for keeping the code secure. Contact us promptly if you believe a code has been lost or used without permission.

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18. Lost property and damage

Please secure your belongings. To the extent permitted by law, we are not responsible for loss, theft or damage to personal property unless caused by our failure to take reasonable care. You may be responsible for deliberate or negligent damage you cause to our property or equipment.

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19. Australian Consumer Law and recreational-service warning

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies those guarantees or any other non-excludable right.

Warning: participating in physical recovery and wellness activities can involve a significant risk of physical harm, including personal injury or death. To the maximum extent permitted by section 139A of the Competition and Consumer Act 2010 (Cth), the Australian Consumer Law and applicable Queensland law, liability for death or personal injury arising from the supply of recreational services may be excluded, restricted or modified. This does not apply where liability cannot lawfully be excluded, including for reckless conduct where the law provides.

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20. Complaints and disputes

Please contact us first so we can try to resolve a concern promptly and fairly. Email admin@active-recovery.com.au with the relevant booking, membership or transaction details. Nothing in this clause prevents either party from using an external dispute-resolution body or exercising legal rights.

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21. Governing law and changes

These terms are governed by the laws of Queensland, Australia. If part of these terms is invalid or unenforceable, the remaining parts continue to apply. We may update these terms from time to time. Changes apply from the stated update date and will not remove accrued rights or apply retrospectively where that would be unfair or unlawful.

Part B: Privacy Policy

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22. Our privacy commitment

Inside Out Active Recovery Pty Ltd respects your privacy and handles personal information in accordance with applicable Australian privacy law. This policy explains what we collect, why we collect it, how we use and disclose it, and how you can access, correct or complain about our handling of it.

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23. Information we may collect

• name, contact details, date of birth and emergency contact details;

• booking, attendance, membership, purchase and gift-card information;

• payment and transaction information, although payment providers generally hold full card details;

• health information, waiver responses, accessibility needs and information relevant to safe participation;

• communications, enquiries, complaints and marketing preferences;

• website and device information collected through cookies, analytics and the Meta Pixel; and

• CCTV footage recorded at our venue.

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24. How we collect information

We collect information directly from you when you browse our website, make a booking or purchase, complete a form or waiver, join a membership, visit our facility or contact us. We may also receive information from a parent or guardian, a person making a group booking, or our service providers where authorised and reasonably necessary.

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25. Why we use information

We use personal information to provide and manage bookings, memberships and services; process payments and refunds; communicate with you; assess and manage safety; respond to enquiries and complaints; keep business, tax and legal records; improve our website and services; prevent fraud and misuse; manage incidents and insurance; protect people and property; and send marketing where permitted.

We collect health information only where reasonably necessary for safety or service delivery and with consent or as otherwise permitted by law. Please do not give us health information we do not need.

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26. Who we may disclose information to

We may disclose relevant information to service providers that help operate our business, including Wix, Stripe, Acuity Scheduling or Squarespace, Meta, email and marketing platforms, IT and cloud providers, professional advisers, insurers and debt-collection providers. We may also disclose information to emergency services, regulators, law-enforcement agencies or other parties where required or authorised by law, or where reasonably necessary to protect health and safety.

Some providers may store or process information outside Australia, including in the United States and other countries where they or their subcontractors operate. Their privacy policies explain their locations and safeguards.

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27. Website analytics, cookies and Meta Pixel

Our website may use cookies, analytics and the Meta Pixel to understand visits, measure advertising, improve performance and show relevant advertising. These tools may collect device identifiers, browser information, pages viewed and interactions. You can manage cookies through your browser and adjust advertising preferences through the relevant platform. Blocking some cookies may affect website functions.

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28. CCTV

CCTV operates at our venue for safety, security, incident investigation and protection of people and property. Signage may notify you before you enter a monitored area. We do not place cameras in areas where a person would reasonably expect privacy.

CCTV footage is access-controlled, kept only as long as reasonably necessary and may be disclosed to insurers, advisers, law enforcement or other authorised parties where needed for an incident, claim, safety matter or legal requirement.

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29. Marketing communications

We may send occasional marketing emails or messages where you have consented or where otherwise permitted by law. Messages will identify us and provide a working unsubscribe option. You can unsubscribe at any time. We will action an unsubscribe request within five business days, although service messages about an active booking, purchase or membership may still be sent.

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30. Security, retention and data breaches

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No system is completely secure. We retain information only for as long as reasonably required for the purpose collected and for legal, accounting, insurance and dispute obligations, then delete or de-identify it where practicable.

If an eligible data breach occurs, we will assess and respond to it in accordance with the Notifiable Data Breaches scheme, including notifying affected people and the Office of the Australian Information Commissioner where required.

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31. Access and correction

You may ask to access or correct personal information we hold about you. Email admin@active-recovery.com.au. We may need to verify your identity. If we cannot provide access or make a requested correction, we will explain why where required by law.

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32. Privacy complaints

Send a privacy complaint to admin@active-recovery.com.au with enough detail for us to investigate. We aim to acknowledge it promptly and respond within 30 days. If you are not satisfied, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

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33. Contact

Inside Out Active Recovery Pty Ltd
ABN 52 653 432 243
Unit 8/3 Hinkler Court, Brendale QLD 4500
Email: admin@active-recovery.com.au
Phone: 07 3293 2837